Overview
Solutions & Features
Benefits
Overview
SAP Sales Cloud is a cloud-based sales software solution that helps businesses manage their customer relationships and boost sales performance. The software provides a complete view of the customer, enables sales teams to collaborate more effectively and gives managers visibility into the entire sales process.
With SAP Sales Cloud, businesses can streamline their sales operations and gain insights into their customers that they can use to improve their selling strategies. The software provides a 360-degree view of the customer, giving businesses all the information they need to know about their customers in one place.
This includes contact information, purchase history, account details and more. SAP Sales Cloud also enables sales teams to work together more effectively by sharing information and collaborating on opportunities. And finally, the software gives managers visibility into the entire sales process so they can see where bottlenecks are occurring and take steps to improve performance.
SAP Sales Cloud is a powerful tool that can help businesses drive revenue growth and improve customer satisfaction. If you’re looking for a way to streamline your sales operations and get insights into your customers, then SAP Sales Cloud is worth considering.
Solutions & Features
Omnichannel engagement
Improve deal velocity with digital-first engagement that helps sellers do more, faster. “Omnichannel engagement” means the capacity to provide customers with a smooth and integrated experience across various communication channels.
Intelligent prioritization
Focus sales efforts on leads and opportunities with a high propensity to close by applying intelligent scoring. Intelligent prioritisation refers to a process where algorithms are utilised to assess the significance of tasks and assign them accordingly.
Optimized user experience
Capture notes, collaborate with peers, schedule meetings and explore analytics across devices. “Optimised user experience” refers to the process of enhancing software applications to increase user satisfaction and ease of use.
Dynamic sales journeys
Understand what customers want and build sales journeys tailored to meet their needs with intelligent recommendations. Dynamic sales journeys involve creating customised and engaging sales experiences that cater to the unique needs and preferences of each customer to enhance conversion rates.
Guided selling
Provide sellers with prescriptive step-by-step guidance on what sales actions they should take to win more business, faster. Guided selling is the practice of offering tailored advice to customers throughout the sales process to enhance the chances of successful conversions.
Intelligent forecasting
Understand and analyze forecasts in real time to identify forecast volatility and track attainment with intelligent what-if analysis. Intelligent forecasting employs advanced data analytics and machine learning techniques to make accurate predictions about future trends and outcomes.
Pipeline manager
Get a full view of pipeline health with intuitive visualisations and deep analytics. A pipeline manager is a software solution that sales teams use to organise and track sales activities and deals throughout the sales process.
Pipeline flow
Gain a greater understanding of pipeline leakage and visualise changes between periods to proactively identify issues. “Pipeline flow” is the seamless progression of deals through the sales pipeline, from the initial contact stage to closing and post-sales activities.
Sales campaigns
Improve performance through digital campaigns with a full view of sellers’ actions, schedule, performance and attainment. Sales campaigns are strategic marketing initiatives aimed at achieving specific business objectives by targeting and coordinating sales efforts.
360-degree account insights
Drive customer advocacy by delivering meaningful interactions based on front- and back-office insights. “360-degree account insights” refers to a comprehensive view of customer accounts, including data from sales, marketing and customer service interactions.
Interactive analytics
Share interactive reports and dashboards that reveal sales metrics, forecasts and other critical information. Interactive analytics involves utilising software tools to gain insights by exploring data through filters, visualisations and other interactive functionalities.
Performance-focused dashboards
Surface actionable KPIs with performance-focused sales dashboards that enable real-time data exploration. Performance-focused dashboards are user interfaces that display key metrics and data to track and optimise performance towards specific goals.
Unified platform
Leverage insights to win more business with connected lead, opportunity, forecast, ERP and service processes. A unified platform refers to an integrated system that combines multiple tools and functions, providing a centralised solution for streamlined operations.
Scalable selling
Maximise the productivity of your global sales organisation with connected processes powered by hyperscalers. Scalable selling refers to the ability to increase sales volume while maintaining efficiency and quality of the sales process through automation and optimisation.
Engagement automation
Keep sellers focused on selling by removing noise and automating manual tasks, interaction capture and call scripting. Engagement automation refers to the use of technology to automate and streamline the process of engaging with customers through various channels.
Deep integration
Empower sellers with fast, connected insights using data from upstream and downstream systems. Deep integration refers to the seamless connection and sharing of data between different software systems for enhanced functionality and efficiency.
Visit planning
Unify planning for all visit types to help ensure that every location gets appropriate support and sales attention. Visit planning refers to the process of organising and scheduling visits to customers, prospects or other locations for business purposes.
Dynamic task surveys
Guide field sales and retail execution actions at each location to ensure that products and promotions are properly executed. Dynamic task surveys refer to the use of customisable surveys to collect feedback and data on specific tasks in real-time.
Perfect store progression
Make proactive changes to improve the performance at each location using perfect store KPIs and real-time insights. Perfect store progression refers to the process of improving and optimising in-store retail experiences to maximise customer satisfaction and sales.
Unified visit planning
Improve the operational efficiency of visit planning with a unified, connected way to structure, manage and automate visit creation. Unified visit planning refers to the process of creating a comprehensive schedule that considers all necessary tasks and resources for a visit.
Data-driven visit prioritization
Utilise and interpret signals, like audit results and target KPIs, to provide sellers with data-driven visit recommendations. Data-driven visit prioritisation refers to the use of data analytics to determine which visits to prioritise based on factors such as customer value and sales potential.
Logistics optimization
Optimise visit lists around key factors, like store hours, working hours, starting points and historical traffic data. Logistics optimisation refers to the process of improving and streamlining the transportation and distribution of goods through data analysis and process improvements.
Overlay routing
Make field execution simple with a visual overlay of recommended routes and contextual visit information for each stop. Overlay routing refers to a technique that uses a virtual network layer to optimise routing and improve network performance and security.
Benefits
Let your sales organization spend more time building relationships and engaging with customers. With the SAP Sales Cloud solution, you can streamline and automate critical selling processes and empower sellers with intelligent recommendations.
Unified view of every customer
Cloud deployment and efficiencies
Optimised mobile selling experience
Intelligent recommendations, insights and analytics
case studies
