Overview
Solutions & Features
Benefits
Overview
SAP Field Service Management (FSM) is a cloud-based solution that helps businesses manage their field service operations. It provides a complete view of the field service organization, enabling businesses to plan, schedule, and dispatch work orders, track resources, and monitor performance in real time.
Solutions & Features
Real-time field service metrics
Real-time field service metrics are immediate and current data measurements that evaluate the effectiveness and efficiency of field service activities.
- Make decisions and recognize issues quickly with standardized and customized analytics and reports
- Observe and analyze key performance indicators that are critical for your tasks and business
- Meet the requirements of service-level agreements (SLAs)
Mobile and desktop reporting
Mobile and desktop reporting allows for accessible data analysis and insights across devices, providing convenient reporting options on-the-go.
- Gain a 360-degree view of your customers, connected products, and service staff – all in a single data hub
- Access dashboards and graphically enhanced reports on mobile devices, desktops, and offline sources
Individualized reports and invoices
Individualized reports and invoices are personalized documents designed for specific clients or customers, providing tailored information and data.
- Create complete service reports on site
- Upload invoice reports into ERP software automatically
- Send invoices to customers automatically from the ERP system
AI-enabled scheduling
AI-enabled scheduling involves the utilization of AI technology to automate and improve scheduling processes for better precision and productivity.
- Prioritize important service calls and manage complex shift schedules
- Optimize scheduling, planning, and dispatching in real time with AI-based tools
- Customize your planning list and view the information that is important for you
Benefits
SAP FSM offers a number of benefits that can help businesses improve their field service operations, including:
Improved visibility into field service operations
SAP FSM provides a complete view of the field service organization, enabling businesses to plan, schedule, and dispatch work orders, track resources, and monitor performance in real time. This improved visibility can help businesses identify opportunities for operational improvements.
Increased customer
satisfaction
SAP FSM enables businesses to provide their customers with accurate ETAs for service appointments and proactively notify them of any changes. This can help businesses improve customer
satisfaction levels.
Reduced
costs
SAP FSM’s cloud-based architecture can help businesses reduce IT infrastructure costs. In addition, the solution’s built-in optimization capabilities can help businesses reduce fuel costs and drive efficiency gains.
case studies
