A Business Services Organisation had recently acquired a new contract to perform maintenance on vehicles in specific locations across the country. However, with an 8-week timeline, the organization had to introduce new formalized service processes with a requirement to avoid working with paper to digitalised service processes and asset maintenance. To bring digital innovation to their service processes, they turned to Prezien.
Industry: Asset Maintenance Services
Category: Service Management
To complete an integrated service management solution in 8-weeks wasn’t going to be easy. The organisation faced a number of challenges going into the project: