Prezien Optimising Fleet Maintenance and Streamlining Repair
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Prezien Helps Industrial Vehicle Manufacturers Optimise Fleet Maintenance and Streamline Repair
Main Use-Case
Evolving an Industrial Vehicle Manufacturer’s fleet maintenance and repair processes
Date: 2020
Industry: Industrial Vehicle Manufacturer
Location: Europe
Category: Service Management
Key Business Challenges
The client’s fleet of industrial vehicles required regular maintenance and repairs to ensure they functioned at optimal levels. The client faced several challenges in this regard, including:
Absent part management and stock visibility
Mechanics used manual paper reports, lacked history and accurate location
Lack of visibility of mechanics' utilization and inefficient process for dispatching them
Solution
Prezien implemented an integrated solution to help the client overcome their challenges, streamlining their service processes, improving maintenance and part management and enhancing transparency and reporting across the business.
SAP Field Service Management
SAP ERP Central Component 6.0
Prezien’s Solution
Prezien worked closely with industrial vehicle manufacturers to ensure a rapid yet secure implementation of the solution. We found 4 key factors critical to the success of the project:
Analysing the client's existing processes
Identifying pain points
Designing a solution that would meet their specific needs
Working closely with the business deliver a user-focused solution
Business Benefits
The implementation of the solution provided the following benefits to the client:
Reduced maintenance costs
Increased field productivity
Improved customer satisfaction
Reduced dispatch times
Improved parts management
Conclusion
With Prezien’s help, the implementation of the SAP FSM and SAP ECC 6.0 solution provided the industrial vehicle manufacturer with the tools necessary to: