Introduction into Sales Software / CRM Technology: In the dynamic world of modern business, the significance of efficient sales processes is paramount. Both B2B and B2C organisations are constantly seeking ways to refine their sales strategies and adapt to evolving customer expectations. This drive for sales excellence has given rise to Sales Software and Customer…
Unleashing the Power of Generative AI with SAP’s CX AI Toolkit In the fast-paced world of business, staying ahead requires innovation and efficiency. As a leading SAP CX implementation partner, we understand the importance of leveraging cutting-edge technologies to enhance customer experiences, streamline operations and drive growth. Today, we delve into the realm of SAP’s…
Emarsys Overview and Introduction SAP Emarsys Customer Engagement isn’t just a tool; it’s your gateway to delivering personalised and engaging experiences to your customers. In today’s competitive business landscape, SAP Emarsys stands as a comprehensive platform that offers features and capabilities to elevate your customer engagement efforts. At the heart of SAP Emarsys Customer Engagement…
Introduction: In today’s ever-changing software landscape, microservices are becoming a game-changer in the world of software architecture. These versatile components are reshaping how we build and manage applications, replacing outdated, monolithic systems, not only in terms of how software is being architected but how development teams are working. This guide delves deep into microservices, explaining…
https://www.youtube.com/watch?v=i6kMka8djWQ Understand SAP Sales and Service Cloud v2 on the SAP YouTube page or on their website The New SAP Sales Cloud and Service Cloud Version 2: The why, what and how Introduction: In the ever-evolving world of customer relationship management (CRM), SAP has recently released a ground-breaking new version of its CRM solution. SAP…
SmartEngage by Prezien: Revolutionising Email Support in SAP Service Coud with ChatGPT We love innovating! We are thrilled to introduce “SmartEngage” – Our latest innovation that brings together the power of Generative AI and SAP Service cloud to drive quicker and better email-based customer support. SmartEngage seamlessly integrates SAP Service Cloud with ChatGPT through SAP…
We are thrilled to announce the exciting transformation of Notion Edge UK into Prezien. This rebranding marks a pivotal moment in our company’s journey and signifies our unwavering commitment to driving innovation, delivering exceptional SAP solutions, and empowering businesses for the future. Prezien is more than just a new name and logo; it represents our…
Putting Customers First: Leading with CX as a Competitive Differentiator Leading with CX as a differentiator” refers to a business strategy where a company prioritizes customer experience (CX) as a key differentiator in the market. This means that the company places a high emphasis on creating a positive experience for its customers and uses it…
Meeting Modern Expectations: The Key to Thriving Brands The ability of brands to meet the expectations of modern consumers is highly variable. Some brands are well-prepared and equipped to meet these expectations, while others may be struggling to keep up. In general, the brands that are best able to meet modern consumer expectations are those…
“Leading with CX as a differentiator” refers to the approach of prioritizing customer experience (CX) in a company’s strategy and using it as a key differentiating factor to gain a competitive advantage. Maximizing the return on investment (ROI) on SAP CX investments is crucial for companies to achieve their goals and see the desired results…