“Leading with CX as a differentiator” refers to the approach of prioritizing customer experience (CX) in a company’s strategy and using it as a key differentiating factor to gain a competitive advantage. Maximizing the return on investment (ROI) on SAP CX investments is crucial for companies to achieve their goals and see the desired results…

Winning in the customer experience ecosystem is a crucial aspect of business success in today’s competitive market. It involves creating a positive and memorable experience for customers at every stage of their journey, from pre-purchase research to post-purchase support. The ultimate goal of these efforts is to improve customer satisfaction, increase brand loyalty, and drive…