SAP Employee Central Service Center (ECSC) has been a core, longstanding SAP offering for organisations looking to standardise their internal HR service processes and ensure consistent HR service delivery, with self service capabilities. SAP Enterprise Service Management (ESM) extends ECSC HR capabilities to other business functions, including IT, Finance, Procurement, and Facilities Management. More than that,…
For successful business growth you need a strong Customer Relationship Management (CRM) system that provides genuine value. SAP Sales and Service Cloud Version 2 represents a significant leap forward in CRM technology, offering a comprehensive suite of tools designed to enhance customer engagement, improve sales effectiveness and streamline service operations. This guide explores the key features,…
Discover how SAP ESM transforms enterprise service management with AI, automation and seamless integration. Learn key features, benefits and implementation strategies.
