Introduction: SAP Customer Experience (CX) products have been undergoing significant changes and advancements to meet the evolving needs of businesses and customers. In this article, we will explore key understandings gathered from various news articles and blogs, highlighting the future of SAP CX products. We will provide insights into the industry-oriented approach, intelligent solutions, and…
https://www.youtube.com/watch?v=i6kMka8djWQ Understand SAP Sales and Service Cloud v2 on the SAP YouTube page or on their website The New SAP Sales Cloud and Service Cloud Version 2: The why, what and how Introduction: In the ever-evolving world of customer relationship management (CRM), SAP has recently released a ground-breaking new version of its CRM solution. SAP…
SmartEngage by Prezien: Revolutionising Email Support in SAP Service Coud with ChatGPT We love innovating! We are thrilled to introduce “SmartEngage” – Our latest innovation that brings together the power of Generative AI and SAP Service cloud to drive quicker and better email-based customer support. SmartEngage seamlessly integrates SAP Service Cloud with ChatGPT through SAP…
The recent hype in the technology sector has focused on Apple’s Vision Pro, Apple’s bold introduction into the world of state-of-the-art mixed reality headset combining augmented reality (AR) and virtual reality (VR). A common theme in many articles covering Apple’s new release features their statement that the “Apple Vision Pro seamlessly blends digital content with…
We are thrilled to announce the exciting transformation of Notion Edge UK into Prezien. This rebranding marks a pivotal moment in our company’s journey and signifies our unwavering commitment to driving innovation, delivering exceptional SAP solutions, and empowering businesses for the future. Prezien is more than just a new name and logo; it represents our…
Putting Customers First: Leading with CX as a Competitive Differentiator Leading with CX as a differentiator” refers to a business strategy where a company prioritizes customer experience (CX) as a key differentiator in the market. This means that the company places a high emphasis on creating a positive experience for its customers and uses it…
Meeting Modern Expectations: The Key to Thriving Brands The ability of brands to meet the expectations of modern consumers is highly variable. Some brands are well-prepared and equipped to meet these expectations, while others may be struggling to keep up. In general, the brands that are best able to meet modern consumer expectations are those…
“Leading with CX as a differentiator” refers to the approach of prioritizing customer experience (CX) in a company’s strategy and using it as a key differentiating factor to gain a competitive advantage. Maximizing the return on investment (ROI) on SAP CX investments is crucial for companies to achieve their goals and see the desired results…
Winning in the customer experience ecosystem is a crucial aspect of business success in today’s competitive market. It involves creating a positive and memorable experience for customers at every stage of their journey, from pre-purchase research to post-purchase support. The ultimate goal of these efforts is to improve customer satisfaction, increase brand loyalty, and drive…
My Experience and Takeaways using SAP Build (AppGyver) As the title of this blog indicates, I attempted to create my own app having never written a line of code before or any knowledge of UI or API. As a business student, to me, Phyton might as well be a snake found in the Amazon and…